You may return most new, unopened, stock items for a refund within 30 days of purchase. A receipt for the item being returned must be present at the time of refund. These items should be in their original packaging and have their serial number or UPC. Special orders and electrical items are non-returnable. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number is usually written on the bill of lading (issued by the mail carrier's shipping department) or somewhere on the packaging. If you cannot find your RMA, one may be obtained by contacting us by phone or email.
All returns may be subject to a 20% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial number or UPC
- Special orders
- Returned more then 30 days after purchase
- Returned without notification